1. You will be able to access client information, billing and have visibility of staff availability all in one place.
2. You will be able to see upcoming actions, service agreement renewals and support plans on a dashboard.
3. Information gathered for an ‘enquiry’ will automatically be available during onboarding, saving you time by eliminating manual input.

This is just the start of the benefits, watch this space!

Here’s what the Sunnyfield service delivery staff who are building Compass have to say:

“The system is intuitive –  I can see time and attendance as well as billing all in one place”

1. In-built package builder and service agreement and provider detail tracking
2. Streamlined SC note-taking and note categorisation.
3. Ability to assign SC’s attributes and specializations and allocate new clients accordingly

This is just the start of the benefits, watch this space!

Here’s what the Sunnyfield service delivery staff who are building Compass have to say:

“I will be able to link case notes to client’s goal achievement plans”

“I will have a record of service providers to inform client offerings and recommendations”

1. Significant manual effort will be reduced as more digital input means you will have instant insight into what’s happening in your services. Dashboards will highlight what needs to be done including upcoming review dates and tasks.
2. Scheduled recurring jobs no longer need to be canceled manually for each holiday – Compass allows holidays to be excluded from recurring jobs, which will save you time and ensure audit compliance with NDIS
3. Medication management is going digital, with medication routines and observations all recorded in Compass. Missed medication reports will automatically escalate incidents and reduce the number of medications that are not administered.

This is just the start of the benefits, watch this space!

Here’s what the Sunnyfield service delivery staff who are building Compass have to say:

“I will have be able to create Service Agreements and track approvals in the system. Dashboards will let me know when I need to review them.”

“If a compliance or continuity issue arises , I will be assigned administrative tasks within the client record so I can respond promptly.”

1. You can access current information on a daily basis to see what’s happening in your services, with dashboards grouping information for you to monitor. You will be able to see developing issues, allowing you to take action before they become a problem.
2. You no longer need to access Excel, CRM and Riteq in everyday processes – instead, you will access one integrated system – Compass!

This is just the start of the benefits, watch this space!

Here’s what the Sunnyfield service delivery staff who are building Compass have to say:

“I will be able to leverage reporting data to drive predictive insights and business decisions across the business”

“I will have better visibility of incidents so I can put risk mitigation strategies in place and ensure continual improvement”

1. Finance team can see actual hours to billed hours in Compass, and there will be a reporting capability for billable versus non-billable hours.
2. Compass will have the functionality to process payroll for broken shifts, casual shifts for SIL and sleepover shifts.
3. Service Agreements will be created in the system and visible as they progress through approvals. Reports and dashboards will allow you to track upcoming reviews.

This is just the start of the benefits, watch this space!

Here’s what the Sunnyfield service delivery staff who are building Compass have to say:

“In the Finance team, we are no longer spending significant amount of time matching billable versus non-billable hours as this information will be available in Compass”

“The system reduces manual efforts for the Payroll team and we can spend time optimising BAU outcomes instead”

1. You will have a view of labour costs (e.g. costing of one CSW as opposed to another CSW)
2. Compass will enable improvements across the rostering and scheduling process with greater overview of CSW activities, ensuring you can maximise work offered to staff who want it.

This is just the start of the benefits, watch this space!

Here’s what the Sunnyfield service delivery staff who are building Compass have to say:

“I’ll be able to match Client needs with staff skills using Shift Matching, across all staff available in a region.”

“I won’t have to manually record SIL staffing changes which need billing, as they will be captured in a report which comes from the integrated system.”

1. You can work from your phone. This will be a new change for all services and how phones are used while on shift.
2. You can view shifts and manage your availability on the go
3. You can work from your phone via one app. No need to go via Sunny to several different apps to check in, write shift notes, and view client appointments. All done in one place.

This is just the start of the benefits, watch this space!

Here’s what the Sunnyfield service delivery staff who are building Compass have to say:

“I will be able to use my phone to check my work schedule, be notified of roster changes, and see the location of my shifts on my phone, with maps to show me how to get there.”

“I can record Sleepover disturbances on my phone instead of manually filling in a sheet.”